Complaints Policy of the Olivetan Benedictine Sisters, Turvey Abbey,
Registered Charity Number 246754

The Olivetan Benedictine Sisters, Turvey Abbey view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

Our policy is:

 

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about the hospitality and pastoral care provided by the Olivetan Benedictine Sisters, Turvey Abbey.

 

Where Complaints Come From

Complaints may come from clients, guests and retreatants visiting the Olivetan Benedictine Sisters, Turvey Abbey.

A complaint can be received verbally, by phone, by email or in writing.

 

Confidentiality

All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.

 

Responsibility

Overall responsibility for this policy and its implementation lies with Reverend Mother Prioress and the Board of Trustees.

 

Review

This policy is reviewed regularly and updated as required.

 

Copies of the Complaints Procedure are available on request via the email address given below.

 

If you wish to tell us about your complaint you may email us: 

complaints@turveyabbey.org.uk